If you tried to log in to your Climate Smart account and received a message that it’s been locked, this might be because your subscription ended.
On this page:
How to unlock account
Contact our Customer Success team for help accessing and unlocking your account.
Why accounts are locked
Accounts are locked 30 days after:
- The date your subscription ends and isn’t renewed
- The date an unpaid invoice is due
Your account might also be locked if we notice suspicious behaviour. Contact our Customer Success team to find out why you can’t access your account.
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